24 CLOUD HOSTING Terms of Service
Last Revision: 01/01/2016
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The use of services from 24 CLOUD HOSTING Hosting. [here after referred
to as "24 CLOUD HOSTING"] constitutes agreement to these terms.
1) Account Setup / Email on File
We will setup your account after we have received payment and we and/or our
payment partner(s) have screened the order(s) in case of fraud. It is your
responsibility to provide us with an email address which is not @ the domain(s)
you are signing up under. If there is ever an abuse issue or we need to contact
you, the primary email address on file will be used for this purpose. It is
your responsibility to ensure the email address on file is current or up to
date at all times. If you have a domain name registered with 24 Cloud Hosting, it is your responsibility to ensure that the contact information for
your domain account and your actual domain name(s) is correct and up-to-date. 24 Cloud Hosting is not responsible for a lapsed registration due to outdated
contact information being associated with the domain. If you need to verify or
change this information, you should contact our sales team via email. Providing
false contact information of any kind may result in the termination of your
The credit card holder or owner of the PayPal e-mail address which is
utilized for payment on the account is designated as the authorized owner of
Our transfers team will make every effort to help you move your site to us.
However, transfers are provided as a courtesy service, and we cannot make
guarantees regarding the availability, possibility, or time required to
complete an account transfer. Each hosting company is configured differently,
and some hosting platforms save data in an incompatible or proprietary format,
which may make it extremely difficult if not impossible to migrate some or all
account data. We will try our best, but in some cases we may be unable to
assist you in a transfer of data from an old host. The free transfer services
are available for 30 days from your sign up date. Transfers outside of the 30
day free period will incur a charge; please contact a member of the transfers
department with specific details to receive a price quote.
Dedicated IP Address Allocation
Any dedicated IP order in addition to ones provided with a hosting package
may be subject to IP Justification. Justification practices are subject to
change to remain in conformity with policies of American Registry for Internet
Numbers (ARIN). We reserve the right to deny any dedicated IP request based on
insufficient justification or current IP utilization.
Third Party Providers
All transactions with third party providers are solely between the visitor
and the individual provider. 24 CLOUD HOSTING is not the agent,
representative, trustee or fiduciary of you or the third party provider in any
transaction. Some products provided by 24 CLOUD HOSTING are provided under
license with vendors, and the use of any such third party products will be
governed by the applicable license agreement, if any, with such third party.
All discounts, promotions and special third party offers may be subject to
additional restrictions and limitations by the third party provider. All
transactions with third party providers are subject to the terms and conditions
under which the provider agrees with you to provide the goods or services. You
should confirm the terms of any purchase and/or use of goods or services with
the specific provider with whom you are dealing. We do not make any
representations or warranties regarding, and are not liable for, the quality,
availability, or timeliness of goods or services provided by a third party
provider. You undertake all transactions with these providers at your own risk.
We do not warrant the accuracy or completeness of any information regarding
third party providers.
All services provided by 24 CLOUD HOSTING may only be used for lawful
purposes. The laws of the State of Florida, the State of Texas, and the United
States of America apply. The customer agrees to indemnify and hold harmless 24 Cloud Hosting from any claims resulting from the use of our services. Use of
our services to infringe upon any copyright or trademark is prohibited. This
includes but is not limited to unauthorized copying of music, books,
photographs, or any other copyrighted work. The offer of sale of any
counterfeit merchandise of a trademark holder will result in the immediate
termination of your account. Any account found to be in violation of another’s
copyright will be expeditiously removed, or access to the material disabled.
Any account found to be in repeated violation of copyright laws will be
suspended and/or terminated from our hosting. A list of required information
may be found here. If the request is of a licensing issue, we may require
Using a shared account as a backup/storage device is not permitted
with the exception of one Cpanel backup of the same account. Please do not take
backups of your backups.
Examples of unacceptable material on all Shared and Reseller servers
Hosting Scripts (similar to Photobucket or Tinypic)
services (commercial banner ad rotation)
Dump/Mirror Scripts (similar to rapidshare)
Audio Streaming (more than one or two streams)
Interest Programs (HYIP) or Related Sites
Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi,
- Sale of
any controlled substance without prior proof of appropriate permit(s)
promoting illegal activities
and/or websites that distribute or link to warez/pirated/illegal content
Debentures/Bank Debenture Trading Programs
Sites (Including, but not limited to sites listed at aa419.org &
button mail scripts
or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA,
WWE, WWF, etc)
- Tell A
- Tell A
24 CLOUD HOSTING services, including all related equipment, networks and
network devices are provided only for authorized customer use. 24 Cloud Hosting systems may be monitored for all lawful purposes, including to ensure
that use is authorized, for management of the system, to facilitate protection
against unauthorized access, and to verify security procedures, survivability,
and operational security. During monitoring, information may be examined,
recorded, copied and used for authorized purposes. Use of 24 CLOUD HOSTING
system(s) constitutes consent to monitoring for these purposes.
Any account found connecting to a third party network or system without
authorization from the third party is subject to suspension. Access to networks
or systems outside of your direct control must be with expressed written
consent from the third party. 24 CLOUD HOSTING may, at its discretion,
request and require documentation to prove access to a third party network or
system is authorized.
We reserve the right to refuse service to anyone. Any material that, in our
judgment, is obscene, threatening, illegal, or violates our terms of service in
any manner may be removed from our servers (or otherwise disabled), with or
without notice. Failure to respond to email from our abuse department within 24
hours may result in the suspension or termination of your services. All abuse
issues must be dealt with via troubleticket/email and will have a response
within 24 hours.
24cloudhosting.com is not in a position to investigate and validate or
invalidate the veracity of individual defamation claims, which is why we rely
on the legal system and courts to determine whether or not material is indeed
considered defamatory. In any case in which a court order indicates material is
defamatory, libelous, or slanderous in nature; we will disable access to the
material. Similarly, in any case in which a US Court has placed an injunction
against specified content or material; we will comply and remove or disable
access to the material in question.
The language of Section 230(c) of the Communications Decency Act
fundamentally states that Internet services providers like 24cloudhosting.com
and many of 24cloudhosting.com's other webhosting services and brands are
republishers and not the publisher of content. Our service merely provides a
hosting platform and space on which to host content, and any creation or
publication of content on our services is the sole responsibility of the
third-party user which creates or publishes the content. Therefore, 24cloudhosting
should not be held liable for any allegedly defamatory, offensive or harassing
content published on sites hosted under 24cloudhosting.com's webhosting
Potential harm to minors is strictly forbidden, including but not limited to
child pornography or content perceived to be child pornography (Lolita):
Any site found to host child pornography or linking to child pornography
will be suspended immediately without notice.
Resellers: we will suspend the site in question and will notify you so you
may terminate the account. We will further monitor your activity; more than one
infraction of this type may result in the immediate termination of your
Direct customers: Your services will be terminated with or without notice.
Violations will be reported to the appropriate law enforcement agency.
It is your responsibility to ensure that scripts/programs installed
under your account are secure and permissions of directories are set properly,
regardless of installation method. When at all possible, set permissions on
most directories to 755 or as restrictive as possible. Users are ultimately
responsible for all actions taken under their account. This includes the
compromise of credentials such as user name and password. It is required that
you use a secure password. If a weak password is used, your account may be
suspended until you agree to use a more secure password. Audits may be done to
prevent weak passwords from being used. If an audit is performed, and your
password is found to be weak, we will notify you and allow time for you to
change/update your password.
3) Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk
emailing, and spam. "Safe lists", purchased lists, and selling of
lists will be treated as spam. Any user who sends out spam will have their
account terminated with or without notice.
Sites advertised via SPAM (Spamvertised) may not be hosted on our servers.
This provision includes, but is not limited to SPAM sent via fax, phone, postal
mail, email, instant messaging, or usenet/newsgroups. No organization or entity
listed in the ROKSO may be hosted on our servers. Any account which results in
our IP space being blacklisted will be immediately suspended and/or terminated.
24 CLOUD HOSTING reserves the right to require changes or disable as
necessary any web site, account, database, or other component that does not
comply with its established policies, or to make any such modifications in an
emergency at its sole discretion.
24 CLOUD HOSTING reserves the right to charge the holder of the account
used to send any unsolicited e-mail a clean up fee or any charges incurred for
blacklist removal. This cost of the clean up fee is entirely at the discretion
of 24 CLOUD HOSTING.
4) Backups and Data Loss
Your use of this service is at your sole risk. Our backup service runs once
a week, overwrites any of our previous backups made, and only one week of
backups are kept. This service is provided to you as a courtesy. 24 Cloud Hosting is not responsible for files and/or data residing on your account. You
agree to take full responsibility for files and data transferred and to
maintain all appropriate backup of files and data stored on 24 Cloud Hosting servers.
5) Cancellations and Refunds
24 CLOUD HOSTING reserves the right to cancel, suspend, or otherwise
restrict access to the account at any time with or without notice.
Exchange rate fluctuations for international payments are constant and
unavoidable. All refunds are processed in U.S. dollars, and will reflect the
exchange rate in effect on the date of the refund. All refunds are subject to
this fluctuation and 24 CLOUD HOSTING is not responsible for any change in
exchange rates between time of payment and time of refund.
Customers may cancel at any time. 24 CLOUD HOSTING gives you an
unconditional 7 day money back guarantee on managed shared hosting, and
reseller solutions for any customer who paid the first invoice with a credit
card or with Paypal.
Cancellations requested after the initial 7 days for Shared and Reseller
accounts will go into effect on the renewal date for that particular hosting
package. Unless specifically requested, the account will remain active until
the period expires. If the account is eligible, any request for a refund
outside of the initial 7 day period will be given on a prorated basis with any
previous extended term discount withheld. Refunds are to be determined once the
account has been canceled. Payments older than 60 days may require a refund via
PayPal or mailed check due to our merchant account policies and procedures.
There are no refunds on VPS and Dedicated servers and other Technical
Services, Domain name administrative fees, and install fees for custom
software. package. Eligibility of said refunds will be determined at the time
Only first-time accounts are eligible for a refund. For example, if you've
had an account with us before, canceled and signed up again, you will not be
eligible for a refund or if you have opened a second account with us.
Violations of the Terms of Service will waive the refund policy.
6) Resource Usage
User may not:
- Use 25% or
more of system resources for longer then 90 seconds. There are numerous
activities that could cause such problems; these include: CGI scripts,
FTP, PHP, HTTP, etc.
stand-alone, unattended server-side processes at any point in time on the
server. This includes any and all daemons, such as IRCD.
- Run any
type of web spider or indexer (including Google Cash / AdSpy) on shared
- Run any
software that interfaces with an IRC (Internet Relay Chat) network.
- Run any
bit torrent application, tracker, or client. You may link to legal
torrents off-site, but may not host or store them on our shared servers.
in any file-sharing/peer-to-peer activities
- Run any
gaming servers such as counter-strike, half-life, battlefield1942, etc
- Run cron
entries with intervals of less than 15 minutes.
- Run any
MySQL queries longer than 15 seconds. MySQL tables should be indexed
- When using
PHP include functions for including a local file, include the local file
rather than the URL. Instead of
- To help
reduce usage, do not force html to handle server-side code (like php and
- Only use
https protocol when necessary; encrypting and decrypting communications is
noticeably more CPU-intensive than unencrypted communications.
7) Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies
depending on the hosting package you purchase. Should your account pass the
allocated amount we reserve the right to suspend the account until the start of
the next allocation, suspend the account until more bandwidth is purchased at
an additional fee, suspend the account until you upgrade to a higher level of
package, terminate the account and/or charge you an additional fee for the
overages. Unused transfer in one month cannot be carried over to the next
8) Money back Guarantee
We do not offer any refund on VPS, Dedicated Servers and other services. On
dedicated servers and vps no full refund will be honored -- the 7 day money
back guarantee does not apply. We reserve the right to refund a prorated amount
or no refund at all.
Each of 24 CLOUD HOSTING's managed shared and reseller servers carry a 7
day unconditional money back guarantee on them. If you are not completely
satisfied with our services within the first 7 days of your service, you will
be given a full refund of the contract amount. Remember, this is only for
monthly shared or reseller packages and does not apply to dedicated servers and
vps, administrative fees, install fees for custom software, or domain name
24 CLOUD HOSTING will not activate new orders or activate new packages
for customers who have an outstanding balance with 24 CLOUD HOSTING. For a
new order to be setup or a new package to be activated, you must have a balance
of $0.00, unless otherwise stated by 24 CLOUD HOSTING in writing.
9) Reseller: Client Responsibility
Resellers are responsible for supporting their clients. 24 CLOUD HOSTING
does not provide support to our Reseller's Clients. If a reseller's client
contacts us, we reserve the right to place the client account on hold until the
reseller can assume their responsibility for their client. All support requests
must be made by the reseller on their clients' behalf for security purposes.
Resellers are also responsible for all content stored or transmitted under
their reseller account and the actions of their clients'. 24 CLOUD HOSTING
will hold any reseller responsible for any of their clients actions that
violate the law or the terms of service.
10) Shared (non-reseller accounts) / dedicated Servers
Shared accounts may not resell web hosting to other people, if you wish to
resell hosting you must use a reseller account. VPS and Dedicated servers are
not backed up. You must maintain your own backups.
11) Dedicated Servers
24 CLOUD HOSTING reserves the right to reset the password on a dedicated
server if the password on file is not current so that we may do security audits
as required by our datacenter. It is the responsibility of the client to ensure
that there is a valid email address and current root password on file for their
dedicated server on file to prevent downtime from forced password resets. 24 Cloud Hosting reserves the right to audit servers as needed and to perform
administrative actions at the request of our datacenter. Dedicated servers are
NOT backed up by us and it is the responsibility of the client to maintain
backups or have a solution for this. You may purchase an additional hard drive
and maintain backups to it as the simplest solution. Please contact email@example.com
if you wish to obtain a secondary hard drive. It is your responsibility to
12) Price Change
The amount you pay for hosting will never increase from the date of
purchase. We reserve the right to change prices listed on 24CLOUDHOSTING.com,
and the right to increase the amount of resources given to plans at any time.
Domain Registration, Domain renewal or Domain transfer price can be changed
with the marketplace and registrar.
Discounts and coupon codes are reserved for first-time accounts *or
first-time customers* only and may not be used towards the purchase of a domain
registration unless otherwise specified. If you have signed up using a
particular domain, you may not resign up for that domain using another coupon
at a later date. Any account found in violation of these policies will be
reviewed by our sales department and the appropriate invoices will be added to
the account. Coupon abuse will not be tolerated and may result in the
suspension or termination of the account. Coupons or discounts are only valid
towards the initial purchase, and do not affect the renewal or recurring price.
Acceptable Use Policy
Acceptable Use Policy (AUP)
24 CLOUD HOSTING is dedicated to providing top quality service at a very
affordable price. The conditions which follow are necessary to ensure that we
may continue to provide the best possible service to all of our customers
whilst at the same time satisfying our legal and ethical responsibilities.
Failure to follow any condition will be grounds for immediate account
deactivation without notice. 24 CLOUD HOSTING will be the sole arbiter as
to what constitutes a violation of any of these provisions.
Activity which results in the suspension or deactivation of an account will
result in a forfeiture of all fees paid. Complaints made regarding abuses of an
account will be investigated and if found guilty will be grounds for immediate
To report suspected abuses or any violations of these policies, please
24 CLOUD HOSTING servers may be used for lawful purposes only.
Transmission, storage, or distribution of any information, data or material in
violation of any applicable law or regulation is prohibited. This includes, but
is not limited to: copyrighted material, trademark, trade secret or other
intellectual property right used without proper authorization, and material
that is obscene, defamatory, constitutes an illegal threat, or violates export
control laws. Examples of non-acceptable content or links: Pirated software,
Hackers programs or archives, Warez sites, MP3, and IRC bots. Any type of
forum/discussion board discussing where to obtain such files or one that
distributes the files is also prohibited. The subscriber to 24 Cloud Hosting service agrees to indemnify and hold harmless 24 CLOUD HOSTING from
any claims resulting from the use of the service that damages the subscriber or
any other party. 24 CLOUD HOSTING will be the sole arbiter as to what
constitutes a violation of this provision.
24 CLOUD HOSTING does not allow background Daemons such as IRC bots;
eggdrop; BitchX; XiRCON; and any other program that interferes with normal
server operation. No warez is allowed. Web proxies are not tolerated. This
includes NPH-Proxy, and web proxy. If your site is found to hold any proxy
files, your account will be suspended and the account holder will be issued a
fee of $50 USD. When using an account with shell, you are not allowed to run
ANY servers or services on the 24 CLOUD HOSTING network. Servers are
defined as perlbots, proxies, BitchX, psyBnc, root exploits, DDoS scripts,
Shoutcast servers, etc. Running any of these will face an immediate suspension,
and users will be subject to a fine no less than $50.00 USD, and no more than
$100.00 USD. 24 CLOUD HOSTING reserves the right to terminate an account
for these activities also.
24 CLOUD HOSTING’s web hosting accounts are not to be used for the
purposes of distributing software and multimedia products. If you wish to
distribute software and/or multimedia files, please contact our sales for
File Usage and Storage
24 CLOUD HOSTING web hosting accounts are not to be used for the
purposes of distributing and/or storing an unusual amount of files. We are a
web hosting service not a remote file storage service. Any web site whose disk
space usage for storing the files exceed 70% of its total usage, either in
terms of total size or number of files, will be deemed to be using unusual
amount of files. At that point, if we find that those files are illegal or
harmful in any way, you will be notified. If you do not have any negative
intentions such as causing harm to our server or to others with the files you
keep, then you have nothing to worry about.
24 CLOUD HOSTING does not provide nor allow chat rooms on shared hosting
environments. You may elect for a dedicated server to run a chat room
24 CLOUD HOSTING does not allow IRC or IRC bots to be operated on our
shared or reseller servers. They are allowed on dedicated servers provided that
no negative effects occur to our network.
Users are prohibited from violating or attempting to violate the security of
the 24 CLOUD HOSTING Network. Violations of system or network security may
result in civil or criminal liability. 24 CLOUD HOSTING will investigate
occurrences, which may involve cooperation with law enforcement authorities in
prosecuting Users who are involved in such violations. These violations
include, without limitation:
data not intended for such user or logging into a server or account, which
such user is not authorized to access,
to probe, scan or test the vulnerability of a system or network or to breach
security or authentication measures without proper authorization,
to interfere with service to any user, host or network, including, without
limitation, via means of overloading, “flooding”, “mail bombing” or
any TCP/IP packet header or any part of the header information in any
e-mail or forum posting,
- Taking any
action in order to obtain services to which such User is not entitled,
to couple many hosting packages together to take advantage of massive
space or bandwidth allocations,
Each hosting package purchased is unique to a domain name and use - you are
not allowed to purchase multiple plans to obtain combined bandwidth &
space. 24 CLOUD HOSTING will stop such transactions and label them as
deceptive. We have an upgrade path for all services and we can often times work
out special deals for users if they ask us for the assistance.
Violations of system or network security are prohibited, and may result in
criminal and civil liability. Examples include, but are not limited to the
following: Unauthorized access, use, probe, or scan of a systems security or
authentication measures, data or traffic. Interference with service to any
user, host or network including, without limitation, mail bombing, flooding,
deliberate attempts to overload a system and broadcast attacks. Forging of any
TCP-IP packet header or any part of the header information in an email or a
Any attempts to undermine or cause harm to a 24 CLOUD HOSTING server or
customer of 24 CLOUD HOSTING is strictly prohibited. Any sub-networks of 24 Cloud Hosting and dedicated servers must adhere to the above policies. The
failure to meet or follow any of the above guidelines are grounds for account
deactivation. We reserve the right to remove any account without prior notice.
The client is responsible for all activity originating from the account
unless proven to be a victim of outside hacking or address forgery. The client
is responsible for securing their username/password. The client assumes
responsibility for all material on their site that may be put on by a third
party (such as the usage of Free for All links pages). Use of 24 Cloud Hosting ’s service requires a certain level of knowledge in the use of Internet
languages, protocols, and software. This level of knowledge varies depending on
the anticipated use and desired content of the web space by the client. The
following examples are offered: Web Publishing: requires knowledge of HTML,
properly locating and linking documents, FTPing Web contents, Graphics, text,
sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage
tools as well as Telnet and FTP understanding and capability. CGI-Scripts:
requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl,
CShell scripts, permissions, etc. Mail: a use of mail clients to receive and
send mail, etc. The client agrees that he or she has the necessary knowledge to
create and maintain their web space. Client agrees that it is not the
responsibility of 24 CLOUD HOSTING to provide this knowledge or support
outside matter specific to 24 CLOUD HOSTING servers.
24 CLOUD HOSTING takes extreme steps to maintain system integrity.
However, 24 CLOUD HOSTING shall not be held responsible for loss of data
due to any cause. To ensure the highest level of data protection, 24 CLOUD HOSTING recommends that ALL information be backed up on your own computer. As
with any data that you hold a high importance to, it should be in more than one
location at all times. All 24 CLOUD HOSTING data backups are designed against
hardware failure not customer user error.
The failure by a customer to meet or follow any of the above policies/terms
is grounds for account deactivation. 24 CLOUD HOSTING will be the sole
arbiter as to what constitutes a violation of the AUP. 24 CLOUD HOSTING
reserves the right to remove any account without prior notice.
When 24 CLOUD HOSTING becomes aware of an alleged violation of its AUP, 24 CLOUD HOSTING will initiate an investigation. During the investigation, 24 CLOUD HOSTING may restrict a customer’s access in order to prevent further
potentially unauthorized activity. Depending on the severity of the violation, 24 CLOUD HOSTING may, at its sole discretion, restrict, suspend, or terminate a
customer’s web hosting account and/or pursue other civil remedies. If such
violation is a criminal offense, 24 CLOUD HOSTING will notify the
appropriate law enforcement authorities of such violation.
24 CLOUD HOSTING does not issue credits for outages incurred through
service disablement resulting from AUP violations.
24 CLOUD HOSTING customers agree to indemnify and hold harmless 24 Cloud Hosting from any claims resulting from the use of our services that
damages them or any other party. The 24 CLOUD HOSTING service is provided
on an as is, as available basis without warranties of any kind, either express
or implied, including, but not limited to, warranties of merchantability,
fitness for a particular purpose or non-infringement. 24 CLOUD HOSTING
expressly disclaims any representation or warranty that the 24 Cloud Hosting service will be error-free, secure or uninterrupted. No oral advice or
written information given by 24 CLOUD HOSTING, its employees, licensors or
the like, will create a warranty; nor may you rely on any such information or
advice. 24 CLOUD HOSTING and its partners and suppliers will not be liable
for any cost or damage arising either directly or indirectly from any
transaction or use of the service.
24 CLOUD HOSTING reserves the right to add, delete, or modify any
provision of this policy at any time without notice.
Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole
discretion. An example of refusal of service is if an account continues to
abuse our policies after warnings. Refusal, cancellation or suspension of
services especially holds true to issues with spam or any script abuse. Another
example of refusal of service is if a customer becomes very unreasonable,
unprofessional, extremely difficult to work with or threatening. Said
customer’s account will be suspended and we will recommend to the customer to
find a new host. A backup of the account(s) will be provided.
Resource Abuse Policy (RAP)
Any website on our shared servers that uses a high amount of server
resources (CPU, memory usage, and network resources) will be given an option to
pay for a dedicated server. The abuse and misuse of system resources is a
serious problem, and 24 CLOUD HOSTING does not tolerate it. Accounts on a
shared server must be shared with other users, so we must limit how much of the
CPU and memory that can be used by any one account.
In all fairness, we cannot allow one or two clients to use all of the system
resources on a shared machine and have all other clients suffer because of it.
Excessive CPU & memory usage by one or more clients causes extreme slowness
in all areas: MySQL, Email, HTTP and more. If the CPU & memory usage by a
few clients gets out of hand, all sites hosted on the machine will return
errors and not be accessible in any way.
Average Server Resource Limits (Per cPanel Account)
# Memory usage may not exceed 25% per domain/file/application
# CPU usage may not exceed 25% per domain/file/application
# Apache connections may not exceed 80-100 connections
# 100 emails per hour, per domain
Please note that, our SRL (Server Resource Limit) allowance is highest than
any other hosting company offered on shared hosting for their customer.
There are special exceptions to these rules to be determined at the time we
discover abuse. There are different combinations of usage that can create
problems and other special cases. At any given time a server is unstable and an
account is found to be the cause, we reserve the right to suspend the account
to keep the server online and operating normally. If the usage is an increasing
trend, we recommend the user invest in a dedicated server so the website can
grow at a normal rate without restriction.